Terms & Conditions

The following are terms of a legal agreement between you and Vista Computer Solutions. By accessing, browsing and/or using anything on this site and the server it’s hosted on, you acknowledge that you have read, understood, and agree to be bound by the terms below and to comply with all applicable laws and regulations. If you do not agree with these terms, don’t use this site.

1. Authorization

The client authorizes Vista Computer Solutions to conduct an evaluation of the computer inspected to determine the nature of the damage and provide an estimate of repair cost and timing. The evaluation is free and no work beyond this evaluation will be charged without explicit client approval.

The client authorises Vista Computer Solutions, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities.

2. Legal Rights

The client is the legal owner or authorised representative of the legal owner of the property and all data and components contained therein inspected by Vista Computer Solutions.

Any property left with Vista Computer Solutions, and which is unclaimed for 90 days, will be disposed of at he discretion of Vista Computer Solutions. After this time, Vista Computer Solutions shall have no liability to the client or any third party with regard to this property.

3. Limited Liability

Vista Computer Solutions shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.

In no event will Vista Computer Solutions be liable for any damage to the laptop/desktop, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Vista Computer Solutions has been advised of the possibility of damages or loss to persons or property. Vista Computer Solutions liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.

The client and Vista Computer Solutions agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Vista Computer Solutions option, additional attempts by Vista Computer Solutions to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of Vista Computer Solutions services would be much greater if Vista Computer Solutions undertook more extensive liability.

The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of Vista Computer Solutions, and assumes any and all known risks of injury and property damage that may results.

4. Confidentiality

Vista Computer Solutions agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of Vista Computer Solutions subject to confidentiality agreements or as required by law.

5. Payment

Payment is due in full upon completion of successful repair, prior to release of the repaired machine (whether shipped, or picked up), unless by special previous arrangement.

The client is financially responsible for all shipping costs, custom duties and taxes to and from Vista Computer Solutions, where applicable.

We do not accept payments by cheque, unless this is a bankers draft.

6. Warranty

30 days warranty on laptops/desktops that Vista Computer Solutions has repaired, Vista Computer Solutions makes no warranty on data, express or implied, and Vista Computer Solutions disclaims any data warranty of any kind.

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No fix, no fee policy

Our no, fix no fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.

If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer's time spent to that point - i.e. a minimum of 2 hours.

If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required (spare) parts, software CD-Rom or Product Key, then the customer is charged for the engineer's time spent to that point - i.e. a minimum of 2 hours.

If the engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the engineer's time spent to that point - i.e. a minimum of 2 hours.

The policy does not apply to work related to data recovery, computer virus or spyware problems or to cases in which the computer has been struck by lightning or so.